Telemetry Certificate Expiration Causing Trace Loss

warning

reliabilityUpdated Mar 8, 2025

Expired SSL certificates for CrewAI telemetry endpoints (telemetry.crewai.com) cause trace export failures, resulting in silent observability loss without stopping crew execution.

Sources

SSL certificate verify failed - General - CrewAIcommunity.crewai.com

Technologies:

CrewAIThe root cause of this issue originates in CrewAI

crewai.telemetry.export.failure_rate

crewai.telemetry.ssl_error.count

crewai.trace.export.success_rate

How to detect:

Monitor for SSL certificate verification errors in CrewAI telemetry export logs. Track trace export failure rates and successful span delivery. Alert when traces are generated locally but failing to reach telemetry backend. Watch for HTTPSConnectionPool SSL errors in application logs.

Recommended action:

Implement certificate expiration monitoring with 30-day advance alerts. Set OTEL_SDK_DISABLED=true as emergency workaround when telemetry is blocking operations. Establish fallback telemetry endpoints. Monitor certificate validity in CI/CD. Configure graceful degradation so telemetry failures don't impact crew execution.